Sales & Marketing,marketing management,
Information and Communications,
Customer Service,
Environmental Cleaning,
Personal Services,
Building and Construction,
Information and Communications
Upon completion of this unit, participants will be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build
Provider: SSA CONSULTING GROUP PTE. LTD.
Perform Advanced Database Functions
Perform Advanced Spreadsheet Functions
Perform Image Editing Functions (Adobe Photoshop - 24 hrs) (ICDL Certification Module: Image Editing)
Perform Project Planning Functions (MS Project 2010 - 16 hrs) (ICDL Certification Module: Project Planning)
Perform Word Processing Functions
Demonstrate Understanding of Concepts of Information and Communication Technology
Perform Advanced Presentation Functions - Microsoft Powerpoint 2010
Perform Advanced Word Processing Functions
Perform Database Functions
Perform Presentation Functions - Using Microsoft Powerpoint 2013
Perform Web Editing Functions (Kompozer - 24 hrs) (ICDL Certification Module: Web Editing)
Word Processing Functions - using Microsoft Word 2013
Perform Advanced Word Processing Functions - using Microsoft Words 2010
Perform Database Functions- using Microsoft Access 2013
Perform presentation functions - using Microsoft Powerpoint 2010
Perform Web Editing Functions (MS Expression - 24 hrs) (ICDL Certification Module: Web Editing)
On completion of this module, participants will be able to use effective communication techniques to interpret, clarify, analyse and respond to information received and use effective negotiation skills to resolve conflicts for a win-win outcome taking into consideration social and cultural differences.
Demonstrate Understanding of Concepts of IT Security (16 hrs) (ICDL Certification Module: IT Security)